1. Introduction
Prism GMS respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and protect personal, company, and operational data when you use our website, request a demo, or access the Prism GMS platform.
2. Information We Collect
We may collect information that you provide directly to us, as well as information generated through your use of the service.
- Contact details such as name, email address, phone number, and company name
- Account and billing details required to provide the service
- Guard, supervisor, site, and scheduling records entered into the platform
- Location and attendance data used for GPS tracking and geo-fencing features
- Support requests, messages, and form submissions
- Analytics and device information used to improve performance and security
3. How We Use Information
We use collected information to operate Prism GMS effectively and provide a reliable customer experience.
- Deliver, maintain, and improve our products and services
- Manage onboarding, subscriptions, invoices, and account administration
- Support guard tracking, attendance, reporting, and operational workflows
- Respond to inquiries, demo requests, and customer support tickets
- Monitor service health, security, and usage trends
- Comply with legal obligations and enforce our service terms
4. Data Sharing
We do not sell personal information. We may share data with trusted service providers who help us operate the platform, process payments, manage infrastructure, deliver communications, or analyze site performance. These parties are expected to handle data securely and only for authorized purposes.
5. Data Security
Prism GMS uses reasonable technical and organizational safeguards to protect information against unauthorized access, loss, misuse, or disclosure. While no system can guarantee absolute security, we continuously work to secure the platform and our supporting infrastructure.
6. Data Retention
We retain information for as long as necessary to provide the service, maintain records, resolve disputes, comply with legal obligations, and support legitimate business operations. Retention periods may vary depending on the type of data and the nature of the customer relationship.
7. Your Rights
Depending on your location, you may have rights related to access, correction, deletion, restriction, or portability of your personal information. To request assistance, please contact us using the details below.
8. Third-Party Services
Our website and platform may use third-party tools such as analytics, communication, hosting, and payment providers. Those providers may process information in accordance with their own privacy terms and applicable laws.
9. Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, contact Prism GMS at social@prismgms.com.